DEKRA Process Safety

Training

At DEKRA Automotive our team of specialist trainers work in partnership with your business to develop and deliver the highest quality training. Our aim is to ensure that your employees, at every organisational level, maximise their existing talent and realise their full potential.

We strongly believe that successful training can only be achieved by positively challenging the beliefs, values and attitudes of your employees, only when this has been achieved will new skills become habits and business benefits be fully realised.

Our creative and cutting edge training solutions are designed to upgrade the skills of your employees, within their given responsibilities and working environment, and provide them with the necessary knowledge to meet with current legislation. Our comprehensive range of training programmes also improves departmental processes and ultimately business performance and profitability.

At DEKRA Automotive we develop and deliver both strategic and tactical training programmes in all business areas:

  • Sales
  • Aftersales
  • Automotive finance
  • Leadership and management
  • Business planning
  • Business-to-business selling
  • Communication skills
  • Team building skills
  • Time management


We are also an IMI Awards Approved Assessment Centre.

Events

DEKRA Automotive hosts a series of high impact events which steer behavioural change in Dealerships who when faced with new initiatives from Headquarters, need their staff to accept and adapt to these ideas. Often requiring a major change in people’s belief systems, the goal is to encourage them to buy-in to these proposals in order to make long term, sustainable changes that help deliver business improvement.

People need to feel valued, that their opinions matter and that they are an important part of the team. If they are not consulted then they will give less than their best. So it is important to get them on board as soon as possible when implementing changes to routine processes and procedures.

We recognise the importance of including staff in these changes irrespective of their role or years of experience. Our one to 2 day behavioural change events are designed for Business Managers and Owners.

Workshops and guided discovery, supported by Q and A sessions encourage a high level of engagement with Dealer staff who become receptive to new ideas or procedural changes.

Encouraging people to discuss and ask questions about a proposed change means a greater level of acceptance and substantial changes in their belief systems. We understand that people are resistant to change but we adopt a drill-down approach where they are persuaded to see the positive aspects of the initiative and the benefits to them to the overall business.

A concerted effort such as this means sustainable changes in their behaviour and a willingness to buy-in to the new initiative. Our high intensity events ensure that Management return to their Dealerships where they are motivated to deliver measurable business improvement.