We know that many customers look to renew their contracts well within the first 2 years and therefore it is critical to keep in regular contact from the outset. Over the last 4 years DEKRA has developed a deep understanding of the most successful strategy to provide this. Our teams have consistently produced great results and been retained for several years by brands who have also recognised the need for a disciplined approach to managing finance renewals at every dealership.
- Dealer coaching programme, encouraging more regular & structured customer contact
- Customers feel more connected
- Leaving the renewal call until last 6 months is too late
- Majority of customers renew at around 24 months
Please contact us to request more information.