- Published: 02 June 2016
Direct Fulfilment & Network Coaching
- Pace of change in the Fleet Market is driving a new approach to retaining BCH and PCH customers
- Ex Company car (now PCH ) customers also behave in a retail manner
- Within the dealer network there is often departmental confusion around handling them
- This can result in a poor customer experience, leading to customers changing their brand loyalty
We offer both Direct Fulfilment Services & Network Coaching – enabling Dealers to improve renewal performance. Please refer to the separate 'drop down' menus for more information.