With a direct fulfilment solution, DEKRA provide a team to carry out customer contact in a diligent and monitored environment. Because the team are dedicated to this activity, customers will typically be contacted earlier and then more frequently than would be the case if handled by the dealer network. DEKRA teams are FCA compliant and will consult with a customer to introduce latest offers and produce a high quality, live renewal demand/lead to be fed back to the network.
Of course DEKRA can also provide coaching teams to ensure that the very best conversion rates from those leads (& others) are realised by the dealer network.
Please contact us to request more information.