DEKRA Automotive


Learning and Development Coach and Trainer

Office-based role in Stokenchurch, nr High Wycombe

Substantial basic & OTE plus private healthcare insurance and pension scheme

  • Do you live within a 1-hour commute of Stokenchurch, Buckinghamshire?
  • Are you interested in utilising new and exciting ways to engage with people?
  • Are you someone who is looking to move onto the next level in their L&D career?
  • If you are an L&D Co-ordinator, a Coach, trainer, or People Manager who enjoys improving the performance of others, then this role may be for you.

The Role

You will be responsible for driving a number of KPIs through the upskilling and performance improvement of relevant individuals in the network. The role will primarily involve the delivery of one to one coaching and innovative training to dealer staff via the latest web-based training portal technology (I-Coach).

Main Duties and Responsibilities

  • 1-2-1 dealer network coaching
  • Regularly analyse the needs of programmes you are working with to identify areas that may require programme or retailer wide training
  • Training content creation that moves performance forward for programmes or retailer networks
  • Training webinar delivery and administration
  • Marketing of the training as required to the client network
  • Administration of programme systems and reports to ensure a full understanding of the programme at all levels from the whole network down to individual retailer performance levels
  • To provide all data and information required by the programmes within strict deadlines
  • To manage programme projects as required, working with the team to deliver improvements to programme results
  • Manage your time effectively to be able to deliver programme activity as set out by programme requirements in an organised and efficient manner
  • To work independently, proactively and as part of a team to improve overall I-Coach team performance
  • Communicate effectively with the team, clients and management team, flexing the approach to differing personality types as required
  • Building professional working relationships with coachees and clients:
    • Ensure fully engaged with the client management teams in relation to I-Coach and/or training needs
    • Keeping programme leader aware of all issues and actions relating to your area
    • To work closely with programme team to ensure maximisation of retailer performance and to identify any short, medium or long term issues
    • To maintain excellent relationships with all the relevant retailer network personnel. To communicate with these in accordance with guidelines given by the Programme Leader
    • To communicate regularly with the Client and Programme Leader
  • Flex to the needs of the business – such as attending offsite meetings, deliver sessions to suit the needs and times best suited for client, visit retailers with physical visits when required
  • Keep up to date with all the digital tools used in the team and by the client that are relevant to the programmes being delivered
  • To professionally and effectively represent the Client and DEKRA Automotive at all times
  • To maintain personal awareness of the Client and DEKRA Automotive’s quality policies and procedures, and to comply with the general and departmental procedures at all times

The Ideal Candidate

The ideal candidates will possess a passion for helping others improve their performance.  You will possess excellent communication skills, both face-to-face and over the telephone. You will need to be engaging, with the ability to inspire others to achieve results and encourage sustainable behavioural change.  

We are passionate about developing enthusiastic people who are eager to learn and move forward within the learning and development environment.  Therefore, if you have the had experience in any of the following then we would like to hear from you:

  • Utilising and driving key performance indicators through others
  • Developing and delivering engaging and purposeful coaching and training
  • Managing, mentoring and coaching people in a sales environment
  • Working with GROW and SMART to coach individual performance

Please apply by sending an up-to-date CV and covering letter (quoting your current package) to This email address is being protected from spambots. You need JavaScript enabled to view it. quoting reference IC0218

Thank you for your time to apply to DEKRA Automotive. Please note, due to the high volume of applications we receive, we are unfortunately unable to respond to every applicant. Therefore, if you have not heard from us within 10 working days please assume your application has been unsuccessful on this occasion.

Important Notice to Search Firms: DEKRA Automotive does not seek or accept unsolicited resumes from search firms for employment or contractor opportunities, regardless of any past practices. All unsolicited resumes submitted by search firms to any employee or hiring manager at DEKRA Automotive via e-mail, the Internet, or in any other form of communication shall be deemed to be a resume submitted by the individual identified therein and shall not be subject to any fees attributed to that submission by the search firm. For the avoidance of doubt, DEKRA Automotive shall not pay any fees for any candidate resume submission without a valid, written and fully executed search agreement between the search firm making the submission and DEKRA Automotive.